Branded Products Distribution

4 P’s of Social Intelligence

The AMA (American Marketing Assc.) and Overtone, with help from a Forrester analyst, recently hosted an above-average webcast getting started with Social Intelligence. Here are the highlights:

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Seth Speaks for the Trees

You can count on Seth Godin to be thought-provoking. The post below appeared on Seth’s blog on July 23.

Defenders of the status quo at newspapers, book publishers and the magazine industry are in a panic. Some are even misguidedly asking for government regulation or a bailout.

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Facebook Social Plug-ins & The Marketer’s Plight

Unless you think 400 million (and growing) deluded people  are wrong to have joined an online community called Facebook, you should pay attention to what Facebook says the future will look like. Watching some f8 video coverage is a good place to start.

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Good Blogging Hygiene

Good blogging is more than good content. Presentation matters. The food might taste good, but if I can’t cut it, lift it, chew it, swallow it, and digest it…that’s a problem.

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Timing is Everything

A childhood friend of mine grew up to be Chief Technology Officer at a large software company. He was always the smartest kid in the room. 800 on his math SATs. You know the type.

Despite the big brain, he was and is a humble person. So whenever he said something that struck me as controversial, I paid close attention because I knew he wasn’t doing it to draw attention to himself. He was fond of saying that commercial research and development organizations can control only three things:

  • Features — what does it do?
  • Dates — when is it available?
  • Quality — how bullet-proof is it?

And of these three, Dates are the most important. Why? Because a good product or service in the market that’s generating some revenue and feedback is always better than “perfection” that never sees the light of day.

You can probably guess his favorite corollary to this Truth. When an R&D team is fighting the calendar and in grave danger of missing a delivery date, the answer is to simply deliver early. Take what you got and get it to market.

As you can see, speed-to-market was his primary focus. What’s yours?

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Abbott Label Joins Four51′s Preferred Supplier Program

Four51 and Abbott Label, Inc. – “See For Yourself and Make More Money”

Make more money…wouldn’t that be nice? There is a great new opportunity to do so through the team of experts at Abbott Label. We challenge you to ‘see for yourself’ how Abbott Label can get you in a better position with your label business. In turn, we will help you make-more-money!

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Will You Be Ready?

Is your business looking backward or forward? Are you indulging yourself by dwelling on better times gone by, or are you investing for the day when the economy starts humming again?

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Tag You’re It!

I stumbled across some new research on taglines and slogans on Brandchannel.  Tagline Guru, an agency dedicated to taglines and slogans, has released its analysis of more than 150 corporate taglines debuting in 2009, aiming to “discover the most frequently used words in this year`s taglines, and whether they reveal how companies are strategically recasting their brand message to forge a closer connection with their customers.”

Do you think you can name some of the top ten words used in new taglines? I got five of 10.

The most commonly used words or concepts (alphabetically):

  1. believe
  2. far/further
  3. future
  4. imagine/see
  5. innovate/innovation
  6. more
  7. new
  8. save/savings
  9. together
  10. you

This info would be more interesting with some historical perspective. For example, I would like to know if numbers eight and 10 have recently cracked the top 10, or are they perennial favorites.

Paola Norambuena, Interbrand’s head of Verbal Identity (ed. yes, that’s really his title), says that keeping on top of commonly used taglines is important for two reasons:

  • First, it can highlight how companies are responding to shifts in the market
  • Second, it highlights what to avoid. Using only popular words creates lack of distinctiveness

Norambuena notes that different words aren’t enough to create distinctiveness. The same idea can be expressed in dozens of ways. Take, for example, Target’s “Expect More. Pay Less.” It feels very similar to Wal-Mart’s “Save Money. Live Better” and even similar to Home Depot’s “More Saving. More Doing.” In the current economy, we know consumers are looking for ways to save, but what in the taglines truly drives differentiation?

Keep in mind that brand identity and equity consists of much more than a tagline. That’s why I wonder if these monster brands worry much about overlapping taglines/messages. They are simply tweaking and reinforcing what they’ve already come to stand for in the mind of the consumer. And what they’ve come to stand for is the sum total of many types of inputs.

When choosing taglines, most companies explore options along a continuum of “descriptive” to “timeless.”  There are arguments for both, especially if taglines and slogans are to be applied at the corporate, divisional, and product levels. (The only universal rule is to never invite lawyers or accountants to these meetings.) Four51′s current tagline is On-Demand Smart Catalog Technology. This is mostly descriptive. A tagline like “Think Ahead. Stay Ahead” is timeless. In other words, it’s hard to imagine a time when this tagline would clash with the company’s strategy and goals.

Parting thought: remember that the burden of telling your company’s story doesn’t rest solely on the tagline. Don’t try to make it do too much. It can’t. It needs help from the compelling content on your website, the skill and friendliness of your customer-facing employees, and the professionalism of your reps.

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SAP and Social Media

Mark Yolton of SAP orchestrates the large, open communities of innovation for the benefit of customers, partners, and SAP. These include:

SDN – SAP Developer Network – http://sdn.sap.com
BPX – Business Process Expert Community – http://bpx.sap.com
BOC – Business Objects Community – http://boc.sap.com
SAP EcoHub – http://ecohub.sap.com
UAC – University Alliances Community – http://uac.sap.com
SAP TechEd & SAP Tech Tour – http://sapteched.com
SCN – SAP Community Network – http://scn.sap.com

Together, these communities have ~1.7 million members in 200+ countries, with forums, wikis, blogs, eLearning, downloads, whitepapers and articles, plus 400,000 bi-weekly newsletter subscribers.

Yolton uses an interesting phrase in his response to the question below: richness of relationship. Everyone says relationships matter, and implicit in that statement is that they matter from a financial perspective. He goes on to say that “communities have brought SAP tremendous financial and non-financial benefits.” What is a non-financial benefit? Is it perhaps a financial benefit that just can’t be measured the traditional way?

Q: According to Charlene Li’s Altimeter Group’s recent report that deep brand engagement correlates with financial performance – do you think that’s true? Or is it the reverse? SAP was listed as a brand using best practices for engagement – your engagement is not limited to a few social media experts, but extends across your brand.

A: It’s a chicken and egg question. Are successful companies more engaged in social media because they can be – because they are successful, or are they successful because they are engaged in social media? There is a correlation…we don’t know if there is causality. I can say that being engaged in community and social media has brought SAP tremendous benefits, including product adoption, market penetration, and so on — and also richness of relationship which can translate into customer satisfaction and success – and I would guess that would translate into customer loyalty. I know that these communities have brought SAP tremendous financial and non-financial benefits.

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FanTools for Facebook from Four51

Social Media and Marketing Management from Four51

Okay, here we go again….

Just like 10 years ago when Four51 paved the way in e-commerce, we’re now leading the way into the rapidly growing social economy by introducing Four51 FanTools for Facebook. We’ve been working on social media for the better part of a year.  And now we’re excited to unveil Four51 FanTools for Facebook.  Our ultimate vision is total social media and marketing management via support for the most popular social tools.

Here’s what we’re doing…we think these tools will help your business thrive in today’s 24-hour marketing cycle. We’ve reached an age in which instant marketing on Facebook, Twitter, and in the Blogosphere can work seamlessly with more traditional printed and branded communications tools (direct mail, brochures, promo items, etc.).

You now have the ability with the push of a button to post, tweet, update, blog. And with Four51’s widely embraced e-commerce platform you can now synchronize these real-time social media channels with the traditional marketing mix. Online and offline: fast, synchronized, cohesive.

Simply put, Four51 FanTools for Facebook allows brands, their agencies, and their sellers in segments like retail, franchising, distribution, and manufacturing to quickly and simply implement a Facebook Fan page strategy. And in doing so, get a head-start on competitors in building your (or your client’s) dynamic, vital social communities, comprising customers, prospects, partners and other important participants.

Four51 focused its initial launch in the social economy on Facebook for one simple reason: it’s huge. This is a market of 200 million-plus members, growing rapidly week-in and week-out. Facebook is becoming the standard for the social economy. As it strengthens its hold, more and more of your customers and their customers are going to be doing business – buying and selling – in this environment.

Four51 FanTools for Facebook is an excellent fit if you’re a brand, agency or seller wanting to nurture your community online. With it, you can configure your own, and/or your customers’ Facebook fan pages quickly, making offers to targeted prospects based on gender, geography, age, and lifestyle.  Further, now you have excellent ways to create reports showing those accessing offers, accepting them, rating and sharing them.

Central to Four51 FanTools is the DealStream, a configurable, dynamic portal platform consisting of four distinct yet integrated programs:

  • The Offer Portal, supporting unlimited offers via coupons, gift cards, mobile SMS messaging
  • The Dealer & Location Portal, allowing fans to quickly find nearby locations
  • The Brand Central Portal, an online source of branded video communications
  • The Brand Store Portal, featuring immediate “buy-now” e-commerce integration via Four51 ecommerce technology

There are a number of benefits. For example, Four51 FanTools for Facebook lets you:

  • Implement a social commerce strategy with minimal investment risk
  • Manage the presentation of more dynamic brand content as a Facebook “Application”
  • Control your social interactions
  • Measure your campaign and communications effectiveness

Best of all, you now can seamlessly coordinate the emerging social media environment with traditional offline activities, ensuring that messaging and materials in both environments are in synch and delivering ROI.

As you know, we’re in an age where people and communities are exerting more and more influence over the brands they prefer. I learned this from my four kids who are in their teens and early 20s. Maybe you have too.

Say “so-long” to the brand manager, the agency, the distributor, the manufacturer mired in long planning cycles, extended production runs, dead-on-arrival messaging and repetitive static campaigns. That approach is so 24 hours ago!  Today’s the day to plan how you need to message and market and sell tomorrow, based on what the world is tweeting or posting about you right now.  And tomorrow’s the day to start planning for the day after.

Welcome to the 24-hour marketing cycle.  Welcome to Four51 FanTools for Facebook.

Drop me a line if you want to learn more and see a demo.

Thanks
–tim
tmorin@four51.com

PS Look for Four51 FanTools updates on Four51’s Facebook Fan Page.

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